Terms of service
1. Custom & Made-to-Order Items
All Riding the Storm products are made to order. This means each item is created specifically for you once your order is placed.
Because of this, please ensure all details are correct before completing your purchase.
2. Sizing Responsibility
It is the customer’s responsibility to select the correct size when ordering.
Size guides are provided where possible. If you are unsure, we recommend checking measurements carefully before placing your order.
As all items are made to order, we cannot accept responsibility for incorrect sizing once production has begun.
1. Custom & Made-to-Order Items
All Riding the Storm products are made to order. This means each item is created specifically for you once your order is placed.
Because of this, please ensure all details are correct before completing your purchase.
2. Sizing Responsibility
It is the customer’s responsibility to select the correct size when ordering.
Size guides are provided where possible. If you are unsure, we recommend checking measurements carefully before placing your order.
As all items are made to order, we cannot accept responsibility for incorrect sizing once production has begun.
3. Returns & Refunds
Due to the custom nature of our products, we do not offer refunds or returns on items unless they are faulty.
If you receive a faulty or incorrect item, please contact us within 7 days of receiving your order so we can resolve the issue.
4. Order Processing
Orders will only go into production once payment has been received and the order is confirmed.
Once production has started, orders cannot be cancelled or amended.
5. Turnaround Time
All items are made to order.
Our standard turnaround time is approximately 10–14 working days, although this may vary depending on demand.
You will be notified if there are any delays.
6. Product Appearance
We do our best to display colours and designs as accurately as possible.
However, slight variations may occur due to screen settings, printing processes, and garment materials.
7. Pricing
All prices are listed in GBP (£) and are clearly displayed on the website.
We reserve the right to update pricing at any time, but this will not affect orders that have already been placed.
8. Payment Terms
Full payment is required at the time of purchase.
Orders will not be processed until payment has been received.
9. Contact
If you have any questions regarding your order, please contact us at:
📧 [your email address]
4. Order Processing
Orders will only go into production once payment has been received and the order is confirmed.
Once production has started, orders cannot be cancelled or amended.
5. Turnaround Time
All items are made to order.
Our standard turnaround time is approximately 10–14 working days, although this may vary depending on demand.
You will be notified if there are any delays.
6. Product Appearance
We do our best to display colours and designs as accurately as possible.
However, slight variations may occur due to screen settings, printing processes, and garment materials.
7. Pricing
All prices are listed in GBP (£) and are clearly displayed on the website.
We reserve the right to update pricing at any time, but this will not affect orders that have already been placed.
8. Payment Terms
Full payment is required at the time of purchase.
Orders will not be processed until payment has been received.
9. Contact
If you have any questions regarding your order, please contact us at:
📧 Claire@ridingthestorm.uk